Frequently Asked Questions

How to set up my new SIM?
Insert your new Vietnam SIM to your phone when you are ready to go to Vietnam. The SIM is pre-activated.

Will the SIM expire?
Without any activity that cost money from your SIM for 60 days the SIM card will become inactive and your number will be recalled. If you want to keep the SIM card active for an extended period of time the fee is $3.99/month. Fee must be paid before SIM expires.

Will the reload card expire?
The reload card is usually valid up to 2 years? 

Can I get reload card(s) while in Vietnam?
Yes, you can also easily buy a reload card at any mobile shop or store in Vietnam (depending on where you are in the country, the service may or may not available).You can also order the reload card from our website. We will load directly to you phone number.

Can I order multiple SIMs?
Definitely.

What are the fees?
There is no extra fee, you can see the detailed calling/texting rates here.

What is the SIM size of my phone?
You can find your phone technical detail here

Can I make call to other countries besides Vietnam?
Yes, absolutely. See how to make international call and rates here

How to check and reload my balance?
You can find the details here.

Can I cancel my order?
No. All order are final after it's been processed and prepared for shipment.


Which country do you ship to?
We ship to anywhere in the world except countries with trade restrictions (Burma, Cuba, Iran, Libya, North Korea, Sudan and Syria).

What if I live in a rural/remote area?
The shipping carrier will find you, as long as you have a shipping address. Providing your phone number in the shipping information will be very helpful.

When do I received my order?
Your order will be delivered to your home up to 14 days for standard shipping and 2-5 days for Express Shipping. In rare case of increment weather, the delivery of your order may be delayed for a few days.

What if my order is undeliverable, hold or lost?
Please contact us if such case does happen. However you are 100% responsible if your address is not deliverable or not available when they try to deliver. 

Is there any extra charge such as cross border tariff?
Absolutely not. If you get charged for tariff, please contact us. You have up to 40 days from the date of purchase to report any problem with your order.

How pickup upon arrival works?
A Vietsimcard.com official will deliver your order at the airport and help you with anything you may need. 


Can I combine shipping fee?
Absolutely. If you choose to ship an item with Express Shipping, please add other items with FREE Standard Shipping. We will combine the order and ship in one package with Express Shipping.


​Other services: we also supply flowerhorn with super red dragon and king kamfa at www.thaiFH.com

Partners/bulk buyers - we are looking for potential business partners such as airline companies, tour companies, phone service providers.
​Contact us below for more info.


POLICY
All orders are final. No cancellation, return, exchange or refund.
​Please make sure you provide a deliverable shipping address. We are not responsible for any delay due to undeliverable address or receiver not available for delivery.

Contact us


Tramp Vietnam like a champ. Go expecting the unexpected.

Flowerhorn fish for sale

Please let us know if you have any question or request - services@vietsimcard.com

​Thank you.